For the purchase of any products from our store, the customer is obliged to first be aware of the terms of this warranty and to declare that he unconditionally accepts its terms.
Product Returns / Withdrawal Policy
According to EU rules, if the products you buy turn out to be defective or do not meet the advertised features, the merchant must repair, replace, reduce the price or refund your money.
If you purchased a product or service online or in-store (by phone, by mail order, or from a home seller), you also have the right to cancel your purchase and refund within 14 days, for any reason and without any excuse.
It is possible to cancel your order in the following cases:
a) Before sending the product - Cancellation is possible by sending an e-mail to the email address firstname.lastname@example.org or by phone at 24620 82580 09: 00-14: 00 and 17: 30-21: 00 Tuesday , Thursday and Friday or 09: 00-14: 00 Monday, Wednesday and Saturday.
b) After receiving the product you can exercise your right to withdraw, within 14 calendar days from the day of receipt of the product.
It is clarified that in order to proceed with the return of the product, the conditions mentioned above regarding the damage of the returned products, etc. must be met.
Within 14 calendar days from the day you received the product, you have the right to return it and get your money back. In this case the charge is € 3.00 for the return of the product if you have already paid the shipping, and if the order was over € 60.00 you will be charged double shipping, € 3.00 for shipping and another € 3.00 for the return of the product.
(Where the purchase has been made by cash on delivery, you will also be charged the € 2.00 of cash on delivery.)
If you choose any other way or shipping company to return the product, we will refund the entire amount of the purchase and the shipping costs will be borne exclusively by you.
In case you place an order, it is sent to you and you refuse to receive it at the time of delivery, you will be charged in full the shipping costs which are € 6.00. It is € 3.00 euros for the shipment of the order from us to you and € 3.00 for the return of the order from you to us.
You have the right to return the product you received within 14 calendar days and request its replacement with another size or another product. We emphasize that the date of dispatch of the returned product is considered the one indicated by the courier on the receipt, for the control of the deadline.
For returns within Greece you are charged with the amount of € 6.00 for the transfer of the new product from us to you while you are not charged anything for the shipment of the old product from you to us. The above also applies in case the customer was not charged the shipping costs, due to the fact that the initial order exceeded € 60.00.
For shipments to Cyprus the charge is € 9.00 and the return costs are borne by the one who makes the return
In any case the returned products must be in the condition received by the customer. This means:
Do not have any damage and their packaging should be the one that normally accompanies the product.
To be in excellent condition (with their factory packaging, ie box or jelly)
Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).
If the above conditions are met, you are free to send it back to us for replacement. Otherwise we reserve the right not to accept the return.
Please note that all changes and refunds are made at current product prices.
The return process is simple and is done as follows:
Go to the "Returns" form and fill in the necessary information
Return of Defective Products
In cases where with proven fault of sports-center.gr products of poor and defective quality were sold or by mistake in receiving the order, in pricing, in shipping, damaged during transport, with poor packaging, etc. then sports-center.gr takes full responsibility for the replacement, the return cost (in which case it will deposit the corresponding amount of expenses in a bank account that will be indicated to it), as well as the remittance costs.
The terms of return remain the same as those mentioned above.